Reference

Legal terms for your tuna33 account

tuna33 Legal details set out how account access, wallet records and personal data are handled in Indonesia.

Account termsData handlingLocal access rulesPayment records
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tuna33 Legal terms for your tuna33 account
POLICY HELP

Where to ask about Legal terms

A clear contact route matters when a Legal question affects your account or wallet record.

Account access If phone verification blocks access, tell us which step you reached and whether you…
Wallet records For DANA, OVO, GoPay or QRIS questions, include the payment reference and displayed status…
Data requests To ask about a personal-data change or removal request, identify the account phone number…
DATA PRACTICE

How we apply tuna33 Legal rules

Legal handling is practical: we connect account events to the details needed for access, payment matching and security checks.

Account details

We use the account details you submit to create and maintain access, including the phone verification step.

Payment matching

A DANA, OVO, GoPay or QRIS reference can help us match a cashier event to your account.

Cookies

Cookies or similar browser storage may keep a session working and remember certain access settings.

Account security

We treat phone verification, passwords and payment references as account-security details.

Record retention

We retain account and transaction records only in line with the operational, security and legal reasons stated in the applicable…

Policy changes

If a Legal clause changes, we will present the updated wording through the relevant account or policy area.

Answers before you open an account

These Legal questions focus on the decisions you may face before account access: eligibility, data, payment records, cookies and contact routes. We keep the answers tied to tuna33 procedures rather than broad statements, so you know which account step or reference to prepare. Where a rule depends on your location, the answer uses the same local-law wording shown in our policy.

tuna33 Legal covers account access, phone verification, data handling, cookies, payment records, security duties and policy changes. It also explains how to contact us about a clause or personal-data request. Access or eligibility depends on local law, so check the terms for your location before continuing.

Access depends on local law. Our Legal terms do not replace the rules that apply to your location, and you should confirm that access is permitted before opening an account. If an access step is unclear, contact us with the exact message shown on your device.

Phone verification links the account request to the phone detail you submitted and helps us handle account-security questions. If the step does not complete, tell support whether you are on a mobile browser or desktop browser. Do not send your password or verification code.

DANA and QRIS records may include a payment reference, displayed status and account connection needed to match a cashier event. We use those details for transaction handling and related checks. For a question, provide the reference and date, while keeping wallet credentials private.

You can contact us about a personal-data change by identifying the account phone number and the specific field. We may need an identity check before acting. The available action can depend on local law and the retention reason stated in the applicable Legal terms.

Cookies or browser storage can keep a session active and retain selected access settings. You can remove or restrict them through your phone browser, but doing so may cause another verification step. The Legal terms explain how browser storage relates to account access.

Use the account or cashier support path and include the clause title, account phone number and any relevant payment reference. We can explain the wording and direct data requests to the right route. Never include a password, wallet PIN or one-time verification code.

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